Privacy Policy

This Privacy Policy explains how TopElitePick (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or use our services, make a purchase from www.toppickexpert.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). Throughout this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you’re a customer, a website visitor, or another individual whose information we’ve collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you don’t agree with this Privacy Policy, please don’t use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, whether to reflect changes to our practices or for other operational, legal, or regulatory reasons. We’ll post the revised version on the Site, update the “Last updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we gather personal information about you from various sources described below. What we collect and how we use it depends on how you interact with us.

Beyond the specific uses outlined below, we may use the information we collect to communicate with you, provide, maintain, or improve the Services, meet applicable legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we gather about you depends on how you interact with our Site and use our Services. By “personal information,” we mean information that identifies, relates to, describes, or can be linked to you. The sections below outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly to us through our Services may include:

Contact details, including your name, address, phone number, and email.
Order information, including your name, billing and shipping addresses, payment confirmation, email, and phone number.
Account information, including your username, password, security questions, and other details used for account security.
Customer support information, including whatever you choose to share when communicating with us, such as through a message sent via the Services.

Some Service features may require you to provide certain personal information directly. You can choose not to share it, though this may limit your access to those features.

Information We Collect about Your Usage

We may also automatically gather certain information about how you interact with the Services (“Usage Data”), using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and account, such as device and browser information, network connection details, your IP address, and other information about your interactions with the Services.

Information We Obtain from Third Parties

We may also get information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, like WordPress.
Our payment processors, who gather payment details (such as bank account or card information and billing address) to process your payments, fulfill your orders, and provide the products or services you’ve requested, as part of fulfilling our contract with you.
When you visit our Site, open or click on our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we get from third parties will be handled according to this Privacy Policy. See also the Third Party Websites and Links section below.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to deliver the Services as part of fulfilling our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, and handling returns, exchanges, and other account-related features.
Marketing and Advertising. We may use your personal information for marketing purposes, such as sending promotional communications by email, text, or mail, and showing you ads for products or services. This may involve using your information to better tailor the Services and advertising on our Site and elsewhere.
Security and Fraud Prevention. We use your personal information to detect, investigate, or respond to potential fraud, illegal activity, or malicious behavior. If you register an account, you’re responsible for keeping your credentials secure. We strongly recommend not sharing your username, password, or other access details with anyone. Contact us right away if you believe your account has been compromised.
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, which serves our legitimate interest in responding to you effectively and maintaining our relationship with you.

Cookies

Like most websites, we use Cookies on our Site, powered in part through WordPress. We use Cookies to run and improve our Site and Services (including remembering your actions and preferences), and to analyze user interaction with the Services (in our legitimate interest to administer, improve, and optimize them). We may also let third parties and service providers use Cookies on our Site to better tailor services, products, and advertising across our Site and other websites.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject them. Keep in mind that doing so may negatively affect your experience and cause some features or functionality to work incorrectly or become unavailable. Blocking Cookies may also not fully prevent us from sharing information with third parties, such as advertising partners.

How We Disclose Personal Information

In certain situations, we may share your personal information with third parties to fulfill contracts, pursue legitimate purposes, or for other reasons covered by this Privacy Policy. These situations may include:

With vendors or other third parties performing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment/shipping).
With business and marketing partners to provide services and advertise to you. These partners will handle your information according to their own privacy notices.
When you direct, request, or otherwise consent to our sharing certain information with third parties, such as for product shipping or through social media widgets or login integrations.
With our affiliates or others within our corporate group, in our legitimate interest of running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to meet legal obligations (including responding to subpoenas or search warrants), to enforce our terms of service, and to protect the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information for the purposes described above:

Category	Categories of Recipients
Identifying details, such as basic contact information along with certain order and account data Commercial data, such as order details, shopping activity, and customer support records Internet or similar network activity, including Usage Data Location information, such as data derived from an IP address or other technical methods	Vendors and third parties that carry out services for us (for example, internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics companies) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Third Party Websites and Links

Our Site may link to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies and terms. We don’t guarantee and aren’t responsible for the privacy or security practices of such sites, including the accuracy or reliability of information found there. Information you share on public or semi-public spaces, including third-party social networking platforms, may be visible to other users of the Services or those platforms, without limitation on how it’s used by us or third parties. Including such links doesn’t imply our endorsement of the content, owners, or operators of those platforms, unless stated otherwise.

Children’s Data

The Services aren’t meant for use by children, and we don’t knowingly collect personal information from them. If you’re a parent or guardian and believe your child has shared personal information with us, contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined under applicable law) personal information belonging to individuals under 16.

Security and Retention of Your Information

No security measures are perfect or completely secure, so we can’t guarantee “perfect security.” Additionally, information sent to us may not be secure while in transit, so we recommend avoiding insecure channels for sensitive or confidential communications.

How long we retain your personal information depends on factors like whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights aren’t absolute and may only apply in certain situations; in some cases, we may decline a request as permitted by law.

Right to Access/Know: You may be able to request access to the personal information we hold about you, including how we use and share it.
Right to Delete: You may be able to request that we delete your personal information.
Right to Correct: You may be able to request that we fix inaccurate personal information we hold about you.
Right of Portability: You may be able to get a copy of your personal information and ask us to transfer it to a third party, subject to certain conditions.
Restriction of Processing: You may be able to ask us to stop or limit how we process your personal information.
Withdrawal of Consent: Where we rely on your consent to process personal information, you may be able to withdraw it.
Appeal: You may be able to appeal if we decline to process your request, by replying directly to our denial.
Managing Communication Preferences: We may send promotional emails, which you can opt out of anytime using the unsubscribe link in those emails. Opting out won’t stop non-promotional emails, such as those about your account or orders.

You can exercise these rights as indicated on our Site or by contacting us using the details below.

We won’t discriminate against you for exercising these rights. We may need to verify your identity, such as through your email or account details, before responding to your request. Where allowed by law, you may designate an authorized agent to submit requests on your behalf; we’ll require proof of authorization and may still need to verify your identity directly. We’ll respond to your request within the timeframe required by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you’re not satisfied with our response, depending on where you live, you may be able to appeal our decision or file a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country where you live. Your information may also be processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we’ll rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts from the relevant UK authority, unless the destination country has been deemed to provide adequate protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, please contact us.